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43 Cartlett


SA61 2LH



Pembroke Dock


38 Meyrick Street

Pembroke Dock

SA72 6UT

Main Offices

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Consumer Line - 03454 04 05 06

Welsh Language - 03454 04 05 05

Mon - Fri - 10am to 2pm


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Warmer Wales, the new energy advice service funded by the British Gas Energy Trust, will be delivered in Wales from January 2019 – March 2021. Our Warmer Wales energy advisor will provide expert energy advice alongside welfare benefits and debt advice to people in, or at risk of, fuel poverty.


The adviser working for the Warmer Wales project has undertaken the NEA/City & Guilds Level 3 Energy Awareness training course, as well as being a trained adviser in other areas. This will enable him to support clients in a number of ways including:


- helping them to improve their energy efficiency and reduce their          

 energy bills (providing information and advice on energy saving,

 preventing heat loss, using heating systems, reducing

 condensation/damp and grant schemes).



- offering welfare benefit checks and advice on further charitable support, bill reductions and  



- offering advice on debt, including areas such as bankruptcy, DROs, IVAs and Debt Management



- providing support to reduce stress and improve living conditions to help clients’ mental and

 physical health.



There are numerous health risks associated with living in a cold home. With this in mind, Warmer Wales will seek to support those who are potentially most vulnerable to the cold, including:


- people with cardiovascular conditions;

- people with respiratory conditions (in particular, chronic obstructive pulmonary disease and  

  childhood asthma);

- people with mental health conditions;

- people with disabilities

- older people (aged 65 and above);

- households with young children (from newborn to school age);

- pregnant women;

- people on a low income.


Face-to-face advice sessions will not be limited to within Citizen Advice offices as there will be a variety of external venues made available (for example in healthcare settings). Speaking to advisers by phone is also possible, depending on the need of the client.

The Warmer Wales project is aiming to enable clients to:

• live in warmer homes

• have improved health and wellbeing

• see an increase in finances by income gained and debts reduced;

• be better able to manage their debts and budgets.


Warmer Wales

Warmer Wales