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43 Cartlett


SA61 2LH



Pembroke Dock


38 Meyrick Street

Pembroke Dock

SA72 6UT

Main Offices

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Consumer Line - 03454 04 05 06

Welsh Language - 03454 04 05 05

Mon - Fri - 10am to 2pm


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Research & Campeign Worker

Purpose of the role:

  • To co-ordinate, promote and be involved in all research and campaigns activities in the bureau.


Main duties and responsibilities include:

  • Provide support and guidance to advisers on research and campaigns work

  • Help advisers to identify suitable cases for research and campaigns work.

  • Check completed Bureau Evidence Forms.

  • Give feedback to advisers and managers on completed Bureau Evidence Forms.

  • Complete Bureau Evidence Forms from advisers' Quick Evidence Forms.

  • Submit completed Bureau Evidence Forms to Citizens Advice.

  • Keep up to date with research and campaigns issues

  • Monitor trends in bureau enquiries, to identify issues for potential local or national research and campaigns work.

  • Monitor the Research and campaigns round up, Citizens Advice and other publications and newsletters.

  • Network with other people involved in research and campaigns work within Citizens Advice, locally, regionally and nationally.

  • Network with other local groups and agencies involved in research and campaigns work.

  • Maintain the profile of research and campaigns within the bureau

  • Report on research and campaigns issues at workers' meetings.

  • Promote discussion on research and campaigns issues and campaigns.

  • Contribute to the bureau's annual report.

  • Make a regular oral or written report to the bureau management team & to the Trustee Board.

  • Involve advisers in appropriate research and campaigns activities.

  • Contribute to learning about research and campaigns

  • Act as main contact on research and campaigns issues for bureau trainees.

  • Provide one-to-one coaching on research and campaigns issues for advisers, as required.

  • Run small group sessions for bureau staff on aspects of research and campaigns.

  • Report to managers on individual and team learning needs in relation to research and campaigns work.

  • Contribute to effective research and campaigns work within the bureau

  • Review the effectiveness of existing research and campaigns work.

  • Review the priorities for research and campaigns work within the bureau.

  • Evaluate bureau research and campaigns initiatives.

  • Make proposals for new research and campaigns initiatives.

  • Produce written reports on any of the above, as required.

  • Professional development

  • Attend relevant internal and external meetings, as agreed with the manager.

  • Participate in own supervision and appraisal.

  • Identify own learning needs and appropriate ways of meeting them.

  • Administration

  • Develop and maintain an effective system for handling Bureau Evidence Forms.

  • Develop and maintain systems for recording and monitoring research and campaigns work in the bureau.

  • Maintain detailed records for the purposes of information retrieval, statistical monitoring and reporting.

  • Work within the bureau's wider systems and procedures.



  • Other duties and responsibilities

  • Uphold the aims and principles of the CAB service.

  • Work within the service's policies and values, especially equal opportunity and anti-discrimination policies.

  • Work within health and safety guidelines and principles, sharing responsibility for own health and safety and that of colleagues.

  • Carry out any other appropriate tasks requested by the manager, to ensure the effective delivery and development of the service.


Personal skills and qualities that a research and campaigns co-ordinator / worker needs:

  • A strong sense of justice.

  • Understanding of the importance of research and campaigns work.

  • Understanding of key current social issues, and their potential impact on CAB clients.

  • Commitment to the aims and principles of the CAB service.

  • Ability to give feedback clearly and sensitively.

  • Good report-writing skills.

  • Ability to analyse complex information.

  • Ability to work constructively with other agencies.

  • Ability and willingness to work as part of a team.

  • Ability to work on own initiative, within given guidelines.

  • Desire to continue learning.

  • Basic IT skills and willingness to learn further IT packages.

  • Good level of written and spoken English.

Telephone Advice Adviser Office Administrator Interpreter/Translator Digital Assistant Trustee Caseworker Assistant Reception Worker Research & Campeign Worker