38 Meyrick Street
Consumer Line - 03454 04 05 06
Welsh Language - 03454 04 05 05
Mon to Fri - 9am to 5pm
Purpose of the role:
To improve the service to clients and help the bureau in meeting funders' needs by undertaking a range of activities to support caseworkers.
Main duties and responsibilities may include:
Follow up clients to ascertain the outcomes of advice.
Completing file reviews.
Assisting with form applications.
Completing evaluations and measuring impact.
Researching possible sources of funding for individuals and families in need.
Completing client satisfaction surveys.
Following up calls with professionals where necessary.
Liaising with health professionals to gather appropriate information.
Personal skills and qualities that a caseworker assistant needs:
Understanding of, and commitment to, the aims and principles of the CAB service and its equality and diversity policies.
Understanding of the main enquiry issues involved in assessing clients' problems.
Understanding of the issues affecting society and their implications for clients and service provision.
Willingness to learn and develop skills in main enquiry areas.
Ability to use IT e.g. basic keyboard / data entry skills / navigation of the Citizens Advice website.
Friendliness and approachability.
Sensitivity to the needs of others.
Flexibility and willingness to work as part of a team.
Good communication skills, both written and oral.
Ability to access relevant signposting information including electronic and written materials.
Understanding of bureau procedures and the way in which the bureau works.