Pembs CAB Logo



43 Cartlett


SA61 2LH



Pembroke Dock


38 Meyrick Street

Pembroke Dock

SA72 6UT

Main Offices

Support Us

Consumer Line - 03454 04 05 06

Welsh Language - 03454 04 05 05

Mon - Fri - 10am to 2pm


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Caseworker Assistant

Purpose of the role:

  • To improve the service to clients and help the bureau in meeting funders' needs by undertaking a range of activities to support caseworkers.


Main duties and responsibilities may include:

  • Follow up clients to ascertain the outcomes of advice.

  • Recording outcomes.

  • Closing files.

  • Completing file reviews.

  • Assisting with form applications.

  • Completing evaluations and measuring impact.

  • Researching possible sources of funding for individuals and families in need.

  • Completing client satisfaction surveys.

  • Following up calls with professionals where necessary.

  • Liaising with health professionals to gather appropriate information.


Personal skills and qualities that a caseworker assistant needs:

  • Understanding of, and commitment to, the aims and principles of the CAB service and its equality and diversity policies.

  • Understanding of the main enquiry issues involved in assessing clients' problems.

  • Understanding of the issues affecting society and their implications for clients and service provision.

  • Willingness to learn and develop skills in main enquiry areas.

  • Ability to use IT e.g. basic keyboard / data entry skills / navigation of the Citizens Advice website.

  • Friendliness and approachability.

  • Sensitivity to the needs of others.

  • Flexibility and willingness to work as part of a team.

  • Good communication skills, both written and oral.

  • Ability to access relevant signposting information including electronic and written materials.

  • Understanding of bureau procedures and the way in which the bureau works.

Telephone Advice Adviser Office Administrator Interpreter/Translator Digital Assistant Trustee Caseworker Assistant Reception Worker Research & Campeign Worker