Pembs CAB Logo



43 Cartlett


SA61 2LH



Pembroke Dock


38 Meyrick Street

Pembroke Dock

SA72 6UT

Main Offices

Support Us

Consumer Line - 03454 04 05 06

Welsh Language - 03454 04 05 05

Mon - Fri - 10am to 2pm


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Purpose of the role:

  • To help provide an effective and efficient advice service to members of the public.

  • To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.


Main duties and responsibilities may include:

  • Interviewing clients, both face-to-face and on the telephone, letting the client explain their enquiry and helping the client to set priorities.

  • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.

  • Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals.

  • Completing clear and accurate case records.

  • Recognising the root causes of problems and participating in taking appropriate action.

  • Keeping up to date on important issues by attending the appropriate training and by essential reading.

  • Attending bureau meetings.


Personal skills and qualities that an adviser needs:

  • A commitment to the aims and principles of the CAB service.

  • Excellent communication skills.

  • Being open and approachable.

  • Ability to communicate clearly both orally and in writing.

  • Ability to sift through information and extract what is relevant.

  • Basic mathematical skills, including percentages.

  • Respect for views, values and cultures that are different to their own.

  • An understanding of why confidentiality is important.

  • Being open to using computers on a regular basis.

  • A positive attitude to self-development and assessment.

  • Ability to work as part of a team.

  • Ability to recognise their own limits and boundaries in the role.

Telephone Advice Adviser Office Administrator Interpreter/Translator Digital Assistant Trustee Caseworker Assistant Reception Worker Research & Campeign Worker